Remote Customer Care Specialist - Benefits & HR

Alight Solutions Ltd; Maine; A distancia; USD 35.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full benefits package

Health, Dental, Vision, Life Insurance

401k with company match

Paid time off

Career development

Descripción de la vacante

Alight Solutions is hiring a Customer Care Representative to work from home across designated states in the U.S. You will handle high volumes of inbound customer inquiries about health benefits, 401k, and payroll.

The role requires empathy, clear communication, and the ability to learn complex information quickly. Ideal candidates have 4+ years in customer service, strong written and verbal skills, and the flexibility to adapt to a fast-paced environment.

Formación

• Requires strong empathy and communication skills.
• Ability to multi-task using several Windows applications while assisting customers.
• Flexible to work specified shifts and extended hours.

Responsabilidades

• Handle a high volume of inbound calls to answer questions and solve HR/benefits issues.
• Process transactions such as health enrollments, tax updates, 401k withdrawals or contributions.
• Initiate outbound calls to update customers on pending cases.
• Navigate a robust set of tools and systems to provide answers while on live calls.
• Communicate with third parties to research and assist customers.

Conocimientos

Empathy

Communication skills

Multi-tasking

Flexibility

Educación

High School diploma

Associate's degree

Bachelor's Degree

Descripción del empleo

Alight Solutions is hiring a Customer Care Representative to work from home across designated states in the U.S. You will handle high volumes of inbound customer inquiries about health benefits, 401k, and payroll.

The role requires empathy, clear communication, and the ability to learn complex information quickly. Ideal candidates have 4+ years in customer service, strong written and verbal skills, and the flexibility to adapt to a fast-paced environment.