Remote Customer Care Specialist — Benefits & HR Help

Alight Solutions Ltd; Rhode Island; Remote; USD 35,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401k with corporate match

Paid time off

Career development & growth

Job summary

Alight Solutions is hiring Customer Care Representatives to work remotely, supporting employees with health, 401k, and payroll questions. The role emphasizes empathy, clear communication, and the ability to manage complex information across multiple systems.

Ideal candidates have 4+ years of customer service experience, strong communication skills, and a proactive attitude. This remote position requires region-friendly eligibility and reliable internet access.

Qualifications

• At least 4 years of customer service experience.
• Excellent verbal and written communication skills.
• Ability to be flexible, adaptable and dependable in a fast-paced environment.

Responsibilities

• Handle a high volume of inbound calls from clients' employees to answer questions and solve complex HR and financial issues.
• Process transactions such as health enrollments, tax updates, and 401k elections.
• Initiate outbound calls to update customers on pending cases or other topics.
• Navigate multiple systems and tools during live interactions to provide accurate information.

Skills

Customer service

Empathy

Communication skills

Multi-tasking

Adaptability

Job description

Alight Solutions is hiring Customer Care Representatives to work remotely, supporting employees with health, 401k, and payroll questions. The role emphasizes empathy, clear communication, and the ability to manage complex information across multiple systems.

Ideal candidates have 4+ years of customer service experience, strong communication skills, and a proactive attitude. This remote position requires region-friendly eligibility and reliable internet access.