Remote Customer Care Specialist: Benefits & HR Support

Alight Solutions Ltd; Montana; Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Benefits package starting day one

Health, Dental, Vision, Life Insurance

401k with company match

Paid Time Off

Job summary

Alight Solutions Ltd is hiring ambitious, motivated Customer Care Representatives to work virtual (work from home). This role involves handling a high volume of inbound calls from clients’ employees to answer questions about health care benefits, 401k savings and retirement plans, leaves of absences and payroll, requiring empathy and clear communication.

The position requires that qualified candidates reside in specified East Region states; a full Benefits Package, ongoing training, and growth

Qualifications

• Minimum education and experience requirements for customer care roles.
• Ability to communicate clearly, both verbally and in writing.
• Capacity to multi-task and adapt in a fast-paced, remote environment.

Responsibilities

• Handle a high volume of inbound calls from clients' employees about health benefits, 401k savings, retirement plans, leaves and payroll.
• Process transactions such as health enrollments, tax updates, direct deposit changes, and retirement elections.

Skills

Empathy

Communication

Multi-tasking

Adaptability

Problem solving

Education

High School diploma

Associate's degree

Bachelor's Degree

Job description

Alight Solutions Ltd is hiring ambitious, motivated Customer Care Representatives to work virtual (work from home). This role involves handling a high volume of inbound calls from clients’ employees to answer questions about health care benefits, 401k savings and retirement plans, leaves of absences and payroll, requiring empathy and clear communication.

The position requires that qualified candidates reside in specified East Region states; a full Benefits Package, ongoing training, and growth