Remote Customer Care Specialist - Benefits & HR

Alight Solutions Ltd; South Dakota; Remote; USD 35,000 - 37,000; Full time

Benefits offered by this job

Benefits package starting Day One

Health, Dental, Vision, Life Insurance

401(k) with company match

Paid Time Off

Job summary

Alight is hiring a remote Customer Care Representative to assist employees with healthcare benefits, 401k planning, and payroll questions. This role emphasizes empathy, clear communication, and the ability to navigate multiple systems while supporting customers over the phone.

Qualified candidates will have at least 4 years of customer service experience, excellent spoken and written communication, and the flexibility to work in a fast-paced environment.

Qualifications

• At least 4 years of customer service experience, or a combination of education and experience.
• Excellent verbal and written communication skills with a focus on customer care.
• Ability to multi-task across multiple systems while assisting customers on the phone.

Responsibilities

• Handle a high volume of inbound calls to answer questions about health benefits, 401k, and payroll.
• Process transactions such as enrollments and updates; research and resolve issues.
• Initiate outbound updates to customers on case status and outcomes.

Skills

Customer service

Communication

Empathy

Remote work

Education

High School diploma

Associate's degree

Bachelor's Degree

Tools

CRM systems

Windows applications

Job description

Alight is hiring a remote Customer Care Representative to assist employees with healthcare benefits, 401k planning, and payroll questions. This role emphasizes empathy, clear communication, and the ability to navigate multiple systems while supporting customers over the phone.

Qualified candidates will have at least 4 years of customer service experience, excellent spoken and written communication, and the flexibility to work in a fast-paced environment.