Remote Customer Care Specialist

Answering Service Care; United States; Remote; USD 33,000 - 42,000; Full time

Benefits offered by this job

Health/Dental/Vision Coverage

PTO

Employee Training Courses

Childcare Reimbursement

Gym Membership Reimbursement

Job summary

Answering Service Care seeks energetic Answering Service Agents to support a diverse client base across medical, legal, real estate, and service industries.

You will answer inbound calls, make outbound calls, perform lead intakes, schedule appointments, and dispatch messages with empathy and accuracy. The role requires clear communication, active listening, and the ability to multi-task in a fast-paced environment.

Qualifications

• Strong verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Excellent listening skills and a keen attention to detail.
• Empathetic and compassionate approach to customer interactions.
• Intermediate to advanced computer skills.
• Ability to maintain positivity and patience under pressure.

Responsibilities

• Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
• Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs
• Perform lead intakes, gather information, and document details with precision
• Schedule appointments and transfer calls to the appropriate contacts as needed
• Dispatch messages accurately and efficiently, ensuring clear and detailed communication
• Navigate multiple systems and maintain thorough call documentation
• Provide outstanding customer service by demonstrating empathy and patience
• Live chat, SMS, and email support

Skills

Verbal communication

Written communication

Multi-tasking

Active listening

Empathy

Attention to detail

Computer skills

Job description

Answering Service Care seeks energetic Answering Service Agents to support a diverse client base across medical, legal, real estate, and service industries.

You will answer inbound calls, make outbound calls, perform lead intakes, schedule appointments, and dispatch messages with empathy and accuracy. The role requires clear communication, active listening, and the ability to multi-task in a fast-paced environment.