Answering Service Agent — Growth, Bonuses & Training

Answering Service Care; United States; Remote; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health/Dental/Vision Coverage

PTO

Training & Development

Childcare Reimbursement

Gym Membership Reimbursement

Job summary

Answering Service Care in the United States seeks compassionate Answering Service Agents to deliver professional support for diverse clients across industries. You will handle calls, perform lead intakes, and document details with precision while maintaining empathy and accuracy.

Responsibilities include scheduling appointments, transferring calls, and dispatching messages. You will support live chat, SMS, and email channels, thriving in a fast-paced environment with a client-first mindset.

Qualifications

• Strong verbal and written communication skills.
• Ability to multi-task and remain focused in a fast-paced environment.
• Excellent listening skills and a keen attention to detail.
• Empathetic and compassionate approach to customer interactions.
• Intermediate to advanced computer skills.
• Ability to maintain positivity and patience under pressure.

Responsibilities

• Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy.
• Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs.
• Perform lead intakes, gather information, and document details with precision.
• Schedule appointments and transfer calls to the appropriate contacts as needed.
• Dispatch messages accurately and efficiently, ensuring clear and detailed communication.
• Navigate multiple systems and maintain thorough call documentation.
• Provide outstanding customer service by demonstrating empathy and patience.
• Live chat, SMS, and email support.

Skills

Communication skills

Multitasking

Active listening

Empathy

Computer skills

Positive attitude

Job description

Answering Service Care in the United States seeks compassionate Answering Service Agents to deliver professional support for diverse clients across industries. You will handle calls, perform lead intakes, and document details with precision while maintaining empathy and accuracy.

Responsibilities include scheduling appointments, transferring calls, and dispatching messages. You will support live chat, SMS, and email channels, thriving in a fast-paced environment with a client-first mindset.