Remote Virtual Receptionist — Customer Care Pro

Answering Service Care; United States; Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

Health/Dental/Vision Coverage (FT)

PTO (Start earning on day one)

Employee Assistance Program (Free)

Childcare Reimbursement

Gym Membership Reimbursement

Job summary

Answering Service Care (ASC) is seeking hardworking Answering Service Agents to deliver exceptional support for a diverse client base across medical, legal, real estate, and other service industries. You will handle inbound and outbound calls, perform lead intakes, schedule appointments, and relay messages with accuracy.

The company emphasizes a people-first culture, comprehensive training, and opportunities for growth in a long-standing, family-operated business.

Qualifications

• Strong verbal and written communication skills.
• Able to multi-task in a fast-paced environment.
• Excellent listening skills and attention to detail.
• Empathetic and compassionate approach to customer interactions.
• Intermediate to advanced computer skills.
• Maintain positivity and patience under pressure.

Responsibilities

• Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
• Follow call scripts and industry guidelines while addressing caller needs
• Perform lead intakes, gather information, and document details precisely
• Schedule appointments and transfer calls to the appropriate contacts
• Dispatch messages accurately and efficiently with clear communication
• Navigate multiple systems and maintain thorough call documentation
• Provide outstanding customer service with empathy and patience
• Live chat, SMS, and email support

Skills

Verbal communication

Written communication

Multi-tasking

Listening skills

Empathy & patience

Basic computer skills

Job description

Answering Service Care (ASC) is seeking hardworking Answering Service Agents to deliver exceptional support for a diverse client base across medical, legal, real estate, and other service industries. You will handle inbound and outbound calls, perform lead intakes, schedule appointments, and relay messages with accuracy.

The company emphasizes a people-first culture, comprehensive training, and opportunities for growth in a long-standing, family-operated business.