Customer Care Specialist – Live Answering & Scheduling

Answering Service Care; United States; On-site; USD 20,664,000 - 24,796,800; Full time

Benefits offered by this job

Health/Dental/Vision Coverage

PTO starting on day one

Employee Assistance Program

Childcare Reimbursement

Gym Membership Reimbursement

Job summary

Answering Service Care is hiring Customer Service Representatives to provide exceptional support for its clients. You will be responsible for managing calls and ensuring detailed communication, while supporting overflow accounts as needed.

The ideal candidate should have strong communication skills, the ability to multi-task in a fast-paced setting, and a compassionate customer service approach. The position offers competitive pay, benefits, and opportunities for career growth.

Qualifications

• Strong verbal and written communication skills are essential for effective customer interactions.
• The ability to multi-task and focus is critical in a fast-paced environment.
• Excellent listening skills help in addressing caller needs accurately.
• Empathetic and compassionate interactions are key to customer service.
• Intermediate to advanced computer skills are necessary for navigating systems.
• Maintaining positivity and patience under pressure is crucial.

Responsibilities

• Answer and manage inbound and outbound calls with warmth and professionalism.
• Follow call scripts and actively listen to callers' needs.
• Perform lead intakes and accurately document details.
• Schedule appointments and transfer calls as necessary.
• Provide live chat, SMS, and email support.

Skills

Strong verbal and written communication skills

Ability to multi-task in a fast-paced environment

Excellent listening skills

Empathetic approach to customer interactions

Intermediate to advanced computer skills

Positivity and patience under pressure

Job description

Answering Service Care is hiring Customer Service Representatives to provide exceptional support for its clients. You will be responsible for managing calls and ensuring detailed communication, while supporting overflow accounts as needed.

The ideal candidate should have strong communication skills, the ability to multi-task in a fast-paced setting, and a compassionate customer service approach. The position offers competitive pay, benefits, and opportunities for career growth.