Bilingual Spanish Answering Specialist — Empathetic Support

Answering Service Care; Florida; On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Health/Dental/Vision Coverage (FT)

PTO (Start earning on day one)

Employee Assistance Program (Free培训 &

Childcare Reimbursement

Gym Membership Reimbursement

Job summary

Answering Service Care is hiring an Answering Service Agent in Florida to handle inbound and outbound calls with care and accuracy. You will follow scripts, collect information, schedule appointments, dispatch messages, and support clients via live chat, SMS, and email.

Strong communication, multitasking, and empathy are essential for success. We offer competitive pay, weekly direct deposit, and potential bonuses.

Qualifications

• Strong verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Excellent listening skills and attention to detail.
• Empathetic and compassionate approach to customer interactions.
• Intermediate to advanced computer skills.
• Ability to maintain positivity and patience under pressure.

Responsibilities

• Answer inbound and outbound calls with professionalism, warmth, and accuracy.
• Follow scripts and guidelines while actively listening and addressing caller needs.
• Perform lead intakes, gather information, and document details.
• Schedule appointments and transfer calls to the appropriate contacts.
• Dispatch messages accurately and efficiently with clear communication.
• Navigate multiple systems and maintain thorough call documentation.
• Provide outstanding customer service with empathy and patience.
• Provide live chat, SMS, and email support.

Job description

Answering Service Care is hiring an Answering Service Agent in Florida to handle inbound and outbound calls with care and accuracy. You will follow scripts, collect information, schedule appointments, dispatch messages, and support clients via live chat, SMS, and email.

Strong communication, multitasking, and empathy are essential for success. We offer competitive pay, weekly direct deposit, and potential bonuses.