Remote Customer Support Specialist — Flexible Hours

AnswerNet; United States; A distancia; USD 19.286 - 24.796; Jornada completa

Descripción de la vacante

AnswerNet is seeking a remote Customer Service Agent who handles inbound and outbound calls, documents customer interactions, and supports clients across multiple programs with accuracy and professionalism. You will use the tools provided and adhere to company policies while delivering high‑quality service.

The role requires a customer‑oriented mindset, excellent communication, and the ability to multitask in a dynamic work-from-home environment.

Formación

• Proven customer support experience or client service experience.
• Track record of over-achieving quota.
• Strong phone handling and active listening.
• Customer orientation and ability to adapt to different characters.
• Strong verbal and written communication skills.
• Multi-task, prioritize and manage time effectively.
• Typing proficiency.
• Peer leader with exemplary attendance and professional conduct.
• Solution-oriented CSR with integrity and quality focus.
• Familiarity with Windows and Microsoft Office; quick learner.
• Flexibility with scheduling and hours.
• At least 1 year of high-volume call center experience.
• Experience with an automatic dialer.
• Computer literate and pleasant phone demeanor.
• Experience in inbound and outbound environments.
• Other requirements may vary by management.

Responsabilidades

• Manage large amounts of inbound calls and make consistent outbound calls.
• Identify and assess customer needs to achieve satisfaction.
• Provide accurate, valid, and complete information using the right tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle complaints, provide solutions and follow up to ensure resolution.
• Keep records of interactions, process accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers.

Conocimientos

Customer support experience

Active listening

Strong communication

Typing

Multitask

Time management

Excellent phone demeanor

Inbound/outbound experience

Herramientas

Automatic dialer

Microsoft Office

Windows OS

Descripción del empleo

AnswerNet is seeking a remote Customer Service Agent who handles inbound and outbound calls, documents customer interactions, and supports clients across multiple programs with accuracy and professionalism. You will use the tools provided and adhere to company policies while delivering high‑quality service.

The role requires a customer‑oriented mindset, excellent communication, and the ability to multitask in a dynamic work-from-home environment.