Bilingual Spanish Answering Service Agent

Answering Service Care; United States; On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Health/Dental/Vision Coverage

PTO

Employee Assistance Program

Childcare Reimbursement

Gym Membership Reimbursement

Job summary

Dormont Manufacturing Co is seeking experienced Answering Service Agents to provide exceptional support to clients. In this role, you will answer inbound and make outbound calls while ensuring precise documentation of details.

The ideal candidate has strong communication skills and the ability to multi-task in a fast-paced environment. Benefits include health coverage, paid time off, and performance bonuses.

Qualifications

• Strong verbal and written communication skills.
• Ability to multi-task and remain focused in a fast-paced environment.
• Excellent listening skills and a keen attention to detail.

Responsibilities

• Answer inbound and make outbound calls professionally.
• Follow call scripts and industry-specific guidelines while addressing caller needs.
• Perform lead intakes and document details accurately.

Skills

Strong verbal and written communication skills

Ability to multi-task

Excellent listening skills

Empathetic and compassionate approach

Intermediate to advanced computer skills

Job description

Answering Service Agent Role

Empathize. Communicate. Resolve.

• We’re seeking top-notch Answering Service Agents to deliver exceptional support for our clients.
• While you will primarily handle calls for one designated set of industries, you may also support other accounts to assist with overflow as needed.

What you’ll do

• Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
• Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs
• Perform lead intakes, gather information, and document details with precision
• Schedule appointments and transfer calls to the appropriate contacts as needed
• Dispatch messages accurately and efficiently, ensuring clear and detailed communication
• Navigate multiple systems and maintain thorough call documentation
• Provide outstanding customer service by demonstrating empathy and patience
• Live chat, SMS, and email support

Qualifications

• Strong verbal and written communication skills
• Ability to multi-task and remain focused in a fast-paced environment
• Excellent listening skills and a keen attention to detail
• Empathetic and compassionate approach to customer interactions
• Intermediate to advanced computer skills
• Ability to maintain positivity and patience under pressure

Compensation

At Answering Service Care, we reward hard work and dedication with competitive pay, weekly direct deposit, and real bonus potential. We’re committed to supporting our team members as they excel in their roles and contribute to our collective success. Our wages are among the best in the industry.

Weekly Performance Bonuses. Earn weekly performance bonuses by exceeding performance expectations (starting at $2.75/hr above New Hire Starting Pay per State)

Answering Service Agent Rates of Pay:

• FL, TX, OH, PA, NV
• • Pay Rate at Hire: $16.50/hr + Weekly Performance Bonus Potential
  • 4 Month Anniversary: $17.00/hr + Weekly Performance Bonus Potential

Benefits

• Health/Dental/Vision Coverage (FT)
• PTO (Start earning on day one)
• Employee Assistance Program (Free Training & Development Courses)
• Childcare Reimbursement
• Gym Membership Reimbursement

Join Our Team

Ready to work for a company that values your talent and hard work? Apply now and take the next step in your career with Answering Service Care.