Remote Answering Agent: Growth & Training

Answering Service Care; Florida; Remote; USD 22,000 - 25,000; Full time

Benefits offered by this job

PTO from day one

Employee Assistance Program

Weekly performance bonuses

Job summary

Answering Service Care in Florida seeks dedicated Answering Service Agents to deliver professional support for diverse clients across industries. You will handle calls, perform lead intakes, schedule and transfer, and ensure accurate message relay with empathetic service.

Join a people-first, family-owned business with strong training, weekly bonuses, and opportunities for growth within a legacy of over 50 years.

Qualifications

• Strong verbal and written communication required.
• Ability to multi-task in a fast-paced environment.
• Excellent listening skills and keen attention to detail.
• Empathetic and compassionate approach to customer interactions.
• Intermediate to advanced computer skills.
• Positivity and patience under pressure.

Responsibilities

• Answer inbound and outbound calls with professionalism, warmth, and accuracy.
• Follow call scripts and guidelines while addressing caller needs.
• Perform lead intakes, gather information and document details.
• Schedule appointments and transfer calls to the appropriate contacts.
• Dispatch messages accurately and clearly.
• Navigate multiple systems and maintain thorough call documentation.
• Provide outstanding customer service with empathy and patience.
• Provide live chat, SMS, and email support.

Skills

Communication skills

Multitasking

Listening skills

Empathy

Computer skills

Positive attitude

Job description

Answering Service Care in Florida seeks dedicated Answering Service Agents to deliver professional support for diverse clients across industries. You will handle calls, perform lead intakes, schedule and transfer, and ensure accurate message relay with empathetic service.

Join a people-first, family-owned business with strong training, weekly bonuses, and opportunities for growth within a legacy of over 50 years.