Remote Answering Service Agent — Growth & Stability

Answering Service Care; North Carolina; Remote; USD 31,000 - 32,000; Full time

Benefits offered by this job

Weekly bonuses

PTO from day one

Employee assistance program

Free training & development courses

Job summary

Answering Service Care, a third-generation family business, is seeking an Remote North Carolina Answering Service Operator to deliver warm, professional support for diverse client needs. You will join a growing team across multiple industries and play a vital role in maintaining high standards of service.

Expect inbound and outbound calls, lead intake, scheduling, and message dispatch, plus chat, SMS, and email support.

Qualifications

• Strong verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Excellent listening skills with attention to detail.
• Empathetic and compassionate approach to customer interactions.
• Intermediate to advanced computer skills.
• Ability to maintain positivity and patience under pressure.

Responsibilities

• Answer inbound calls and make outbound calls with professionalism and warmth.
• Follow call scripts and industry guidelines while addressing caller needs.
• Perform lead intakes, gather information, and document details accurately.
• Schedule appointments and transfer calls to appropriate contacts as needed.
• Dispatch messages accurately with clear communication.
• Navigate multiple systems and maintain thorough call documentation.
• Provide outstanding customer service through empathy and patience.
• Support live chat, SMS, and email interactions.

Skills

Verbal & written communication

Multi-tasking

Active listening

Empathy

Computer skills

Patience under pressure

Job description

Answering Service Care, a third-generation family business, is seeking an Remote North Carolina Answering Service Operator to deliver warm, professional support for diverse client needs. You will join a growing team across multiple industries and play a vital role in maintaining high standards of service.

Expect inbound and outbound calls, lead intake, scheduling, and message dispatch, plus chat, SMS, and email support.