Remote Customer Care Specialist

MTM, Inc; Hampton (CT); Remote; USD 19,000 - 27,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid Time Off

Job summary

MTM Health is hiring a Remote Customer Care Representative based in Connecticut. You will handle inbound calls from Members, Clients and Facilities, delivering friendly, accurate information and resolving routine inquiries. A quiet home workspace, reliable internet, and CT residency are required.

The role offers an immersive, growth-focused environment with comprehensive benefits and opportunities to advance within MTM Health.

Qualifications

• 1 year of Call Center experience.
• 6 months Customer Service experience.
• Basic typing/computer experience with good navigational skills.
• High speed Internet at home (3 Mbps up, 30 Mbps down) and a quiet space free of distractions.

Responsibilities

• Handle inbound calls from Members, Clients and Facilities.
• Aim for 60–80 calls per day with higher volumes on Mondays.
• Provide friendly, accurate information and resolve basic issues to support MTM Health’s mission.

Skills

Call center experience

Customer service

Typing

Internet at home

Tools

Computer skills

Job description

MTM Health is hiring a Remote Customer Care Representative based in Connecticut. You will handle inbound calls from Members, Clients and Facilities, delivering friendly, accurate information and resolving routine inquiries. A quiet home workspace, reliable internet, and CT residency are required.

The role offers an immersive, growth-focused environment with comprehensive benefits and opportunities to advance within MTM Health.