Remote Member Care Specialist

MTM Health; United States; Remote; USD 17,000 - 22,000; Full time

Benefits offered by this job

Pay on Demand

Paid Time Off and Holiday Pay

Birthday Holiday

Maternity/Paternity Leave

Continuing Education Reimbursement

MTM Perks Discount Program

Career Development Programs

Job summary

MTM Health is seeking a Customer Care Representative. This remote Texas role involves handling a high volume of inbound calls from Members, Clients and Facilities, with focus on quality and service.

The position offers pay at an hourly rate and requires a stable home setup for basic typing and internet access. You will be the frontline ambassador for MTM Health, delivering compassionate support while meeting performance expectations in a fast-paced environment.

Qualifications

• Must currently reside in Texas.
• 1 year of Call Center experience.
• 6 months Customer Service experience.
• Basic typing/computer experience with excellent navigational skills.
• High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps). Use of wireless and WiFi "air cards" is prohibited.
• A quiet space within the home free of distractions including caretaking of any kind

Responsibilities

• Handle inbound calls from Members, Clients and Facilities. Expect to handle 60 - 80 calls a day and higher volumes on Mondays.

Skills

Call Center experience

Customer service experience

Typing skills

Home internet access

Quiet home workspace

Texas residency

Job description

MTM Health is seeking a Customer Care Representative. This remote Texas role involves handling a high volume of inbound calls from Members, Clients and Facilities, with focus on quality and service.

The position offers pay at an hourly rate and requires a stable home setup for basic typing and internet access. You will be the frontline ambassador for MTM Health, delivering compassionate support while meeting performance expectations in a fast-paced environment.