Remote Customer Care Advocate — Multilingual & Impactful

MTM, Inc.; Connecticut; Remote; USD 19,000 - 27,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Life and Disability Insurance

401(k) Retirement Plan with Company匹

Job summary

MTM Health in Connecticut is seeking a Customer Care Representative to handle inbound calls from Members, Clients and Facilities. The role is remote-based with flexible scheduling and a focus on compassionate, patient-centered service.

Requirements include about 1 year of call center experience, about 6 months of customer service experience, basic typing and computer skills, and reliable high-speed Internet. MTM Health offers a comprehensive benefits package and opportunities for growth.

Qualifications

• ~ 1 year of Call Center experience
• ~ 6 months Customer Service experience
• ~ Basic typing/computer experience with excellent navigational skills
• ~ High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps)

Responsibilities

• Handle inbound calls from Members, Clients and Facilities.
• Tasks will increase in complexity as skills progress and the Customer Care Representative grows.

Skills

Call center experience

Customer service experience

Typing speed

Internet access speed

Job description

MTM Health in Connecticut is seeking a Customer Care Representative to handle inbound calls from Members, Clients and Facilities. The role is remote-based with flexible scheduling and a focus on compassionate, patient-centered service.

Requirements include about 1 year of call center experience, about 6 months of customer service experience, basic typing and computer skills, and reliable high-speed Internet. MTM Health offers a comprehensive benefits package and opportunities for growth.