Remote Customer Care Advocate – Healthcare

MTM, Inc; Rhode Island; Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) Retirement Plan with Company M

Paid Time Off

Job summary

MTM Health is seeking a Customer Care Representative to be the frontline for Members, Clients and Facilities, handling inbound calls with a focus on compassionate service. This remote Rhode Island role requires RI residency, 1 year of call center experience, and strong typing and internet access.

You will join a supportive team committed to removing barriers to care and improving lives, with opportunities for growth and development within MTM Health.

Qualifications

• Must currently reside in Rhode Island.
• 1 year of Call Center experience.
• 6 months of Customer Service experience.
• Basic typing/computer experience with excellent navigational skills.
• High speed Internet access (min 3 Mbps upload, 30 Mbps download).
• Use of wireless WiFi air cards is prohibited.

Responsibilities

• Handle inbound calls from Members, Clients and Facilities as the frontline representative.

Skills

Call Center Experience

Customer Service Experience

Typing Skills

Job description

MTM Health is seeking a Customer Care Representative to be the frontline for Members, Clients and Facilities, handling inbound calls with a focus on compassionate service. This remote Rhode Island role requires RI residency, 1 year of call center experience, and strong typing and internet access.

You will join a supportive team committed to removing barriers to care and improving lives, with opportunities for growth and development within MTM Health.