Remote Customer Care Rep I — Healthcare Benefits

First Choice Health Ltd; Seattle (WA); À distance; USD 26 000 - 28 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Vision & Dental

Life Insurance

Disability coverage

401(k) with match

Tuition Reimbursement

Paid Time Off

Résumé du poste

First Choice Health, headquartered in Seattle, WA, is seeking a Customer Care Representative I to handle routine benefits inquiries from members and providers. This remote role requires an 8-hour shift between 6 AM and 7 PM, with preferred locations in WA, OR, ID, AK, or NV.

You will respond via phone, email, and chat, ensuring timely, accurate support while maintaining PHI confidentiality. Experience in healthcare or insurance is a plus, and bilingualism a bonus.

Qualifications

• High School Diploma or equivalent is required.
• Experience in customer service or similar role preferred, healthcare or insurance familiarity is a plus.
• Bilingual Spanish is a plus.

Responsabilités

• Handle routine health benefits inquiries via phone, email, and chat.
• Assist members and providers with benefits, eligibility, and claims status.
• Escalate complex issues to Senior staff as needed.
• Log interactions in the CRM and track action items.

Connaissances

Customer service phone skills

Written and verbal communication

Healthcare benefits knowledge

Time management

CRM and Office Suite

Team collaboration

Formation

High School Diploma or equivalent

Outils

CRM systems

Google Workspace

Microsoft Office

Description du poste

First Choice Health, headquartered in Seattle, WA, is seeking a Customer Care Representative I to handle routine benefits inquiries from members and providers. This remote role requires an 8-hour shift between 6 AM and 7 PM, with preferred locations in WA, OR, ID, AK, or NV.

You will respond via phone, email, and chat, ensuring timely, accurate support while maintaining PHI confidentiality. Experience in healthcare or insurance is a plus, and bilingualism a bonus.