Remote Customer Service Advocate (Temp-to-Perm)

Cambia Health Solutions; Yakima (WA); Remote; USD 26,000 - 30,000; Full time

Benefits offered by this job

Remote options

Flexible schedule

Job summary

Cambia Health Solutions in the United States is seeking a Customer Service Professional for a temporary remote role. You will handle calls about benefits, claims and eligibility, and advocate for members while connecting with providers and subscribers.

Starting pay is $19.00–$22.25 per hour, with potential to move to a full-time position. The start date options include September 28, 2026, and the assignment may require overtime or non-standard hours.

Qualifications

• Customer service experience in call centers or similar environments.
• Ability to navigate multiple applications while on calls.
• Strong mathematical and problem-solving skills for benefit and eligibility considerations.
• High school diploma or equivalent.

Responsibilities

• Serve as caller advocate, addressing benefits, claims, and eligibility questions.
• Research and locate answers when information is not readily available.
• Provide accurate, compliant information with a positive, professional approach.
• Tailor communication to meet each caller's needs and maintain caller satisfaction.
• Collaborate with teammates and learn from feedback to improve skills.

Skills

Multitasking

Empathy

Problem solving

Communication

Teamwork

Discretion

AI tools familiarity

Education

High school diploma or equivalent

Tools

CRM software

PC proficiency

Job description

Cambia Health Solutions in the United States is seeking a Customer Service Professional for a temporary remote role. You will handle calls about benefits, claims and eligibility, and advocate for members while connecting with providers and subscribers.

Starting pay is $19.00–$22.25 per hour, with potential to move to a full-time position. The start date options include September 28, 2026, and the assignment may require overtime or non-standard hours.