Remote Customer Care Coordinator – World-Class Support

Capital One; Lincoln (NE); Remote; USD 39,000 - 48,000; Full time

Job summary

Capital One is seeking a Work From Home Customer Care Coordinator for Auto Servicing. You will be the first line of support for general account and payment questions, while also handling offshore and web-support escalations, delivering world-class service with empathy.

The role is 100% work-from-home with a Monday–Friday schedule from 10:00 AM to 7:00 PM CST. A strong background in customer service and proficiency with Google Suite or Microsoft Office are preferred, and the position offers

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 2 years of Customer Service or Call Center Experience.
• At least 1 year of experience using Google Suite or Microsoft Office.

Responsibilities

• Provide world-class customer care by demonstrating deep empathy.
• Champions customer-first advocacy through active listening, resolving complex issues with end-to-end ownership.
• Provide exceptional service for general account and payment questions.
• Navigate and resolve complex escalations from offshore agents.
• Ready to grow your career into a customer advocate role.

Skills

Customer service

Call center experience

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

Capital One is seeking a Work From Home Customer Care Coordinator for Auto Servicing. You will be the first line of support for general account and payment questions, while also handling offshore and web-support escalations, delivering world-class service with empathy.

The role is 100% work-from-home with a Monday–Friday schedule from 10:00 AM to 7:00 PM CST. A strong background in customer service and proficiency with Google Suite or Microsoft Office are preferred, and the position offers