Remote Customer Care Lead – Auto Servicing

Capital One; Plano (TX); Remote; USD 39,000 - 48,000; Full time

Job summary

Capital One is seeking a Customer Care Coordinator in Auto Servicing to serve as the voice of the company, handling general account and payment questions and managing offshore escalations. The role emphasizes empathy and end-to-end ownership to shape the customer experience from the ground up.

This 100% work-from-home role requires a solid home office setup, reliable internet, and a US-based residence. Schedule is Monday–Friday, 10:00 AM–7:00 PM CST, with benefits and growth opportunities.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 2 years of Customer Service or Call Center Experience.
• At least 1 year of experience using Google Suite or Microsoft Office.

Responsibilities

• Provide world-class customer care with empathy and ownership.
• Handle general account and payment questions.
• Resolve escalations from offshore agents and internal teams.
• Support and guide customers to optimize their experience.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma

GED

Tools

Google Suite

Microsoft Office

Job description

Capital One is seeking a Customer Care Coordinator in Auto Servicing to serve as the voice of the company, handling general account and payment questions and managing offshore escalations. The role emphasizes empathy and end-to-end ownership to shape the customer experience from the ground up.

This 100% work-from-home role requires a solid home office setup, reliable internet, and a US-based residence. Schedule is Monday–Friday, 10:00 AM–7:00 PM CST, with benefits and growth opportunities.