Remote Customer Care Coordinator - Advocate & Escalations

Capital One; United States; À distance; USD 39 000 - 48 000; Plein temps

Résumé du poste

Capital One is seeking a Work From Home Customer Care Coordinator to deliver world-class service for auto servicing customers. You will handle account and payment questions and manage offshore escalation queues, acting as a voice of the company and shaping the customer experience.

This 100% remote role requires a high school diploma, 2+ years of customer service, and familiarity with Google Workspace or Microsoft Office.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 2 years of Customer Service or Call Center Experience.
• At least 1 year of experience using Google Suite or Microsoft Office.

Responsabilités

• Provide world-class customer care with empathy and ownership.
• Resolve general account and payment questions and escalations from offshore agents.
• Deliver end-to-end service and support to customers.
• Lead customer interactions to improve overall experience.

Connaissances

Empathy

Active listening

Customer focus

Problem solving

Formation

High School Diploma or GED

Outils

Google Workspace

Microsoft Office

Description du poste

Capital One is seeking a Work From Home Customer Care Coordinator to deliver world-class service for auto servicing customers. You will handle account and payment questions and manage offshore escalation queues, acting as a voice of the company and shaping the customer experience.

This 100% remote role requires a high school diploma, 2+ years of customer service, and familiarity with Google Workspace or Microsoft Office.