Remote Customer Care Coordinator – Auto Servicing

Capital One; Augusta (ME); Remote; USD 39,000 - 48,000; Full time

Job summary

Capital One is seeking a Work From Home - Customer Care Coordinator to support Auto Servicing customers with empathy and ownership. You will handle general account and payment questions, while also addressing offshore escalations and web-support issues from a remote home office.

As a Coordinator, you will lead with customer-first advocacy, improve the customer experience, and develop into a future customer advocate role.

Qualifications

• At least 2 years of Customer Service or Call Center Experience
• At least 1 year of experience using Google Suite or Microsoft Office
• Preferred: At least 3 years of Customer Service or Call Center experience

Responsibilities

• Provide world-class customer care by demonstrating deep empathy
• Champion customer-first advocacy through active listening, resolving complex issues with end-to-end ownership
• Provide exceptional service for general account and payment questions
• Navigate and resolve complex escalations from offshore agents
• Be ready to grow your career into a customer advocate role

Skills

Customer Service

Call Center

Education

High School Diploma/GED

Tools

Google Suite

Microsoft Office

Job description

Capital One is seeking a Work From Home - Customer Care Coordinator to support Auto Servicing customers with empathy and ownership. You will handle general account and payment questions, while also addressing offshore escalations and web-support issues from a remote home office.

As a Coordinator, you will lead with customer-first advocacy, improve the customer experience, and develop into a future customer advocate role.