Remote Customer Care Specialist

Capital One; Dover (DE); Remote; USD 39,000 - 48,000; Full time

Job summary

Capital One is seeking a dynamic Customer Care Coordinator for remote work in Auto Servicing. You’ll be the voice of the company, handling general account and payment questions while guiding offshore and web-support escalations.

Lead with empathy, resolve issues end-to-end, and grow into a customer advocate role. The role follows a Monday–Friday 10:00 AM–7:00 PM CST schedule with a strong focus on delivering world-class service.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 2 years of Customer Service or Call Center Experience.
• At least 1 year of experience using Google Suite or Microsoft Office.

Responsibilities

• Provide world-class customer care by demonstrating deep empathy.
• Champions customer-first advocacy through active listening, resolving complex issues with end-to-end ownership.
• Provide exceptional service for general account and payment questions.
• Navigate and resolve complex escalations from offshore agents.
• Ready to grow your career into a customer advocate role.

Skills

Customer Service Experience

Google Suite

Microsoft Office

Education

High School Diploma or GED

Tools

Google Suite

Microsoft Office

Job description

Capital One is seeking a dynamic Customer Care Coordinator for remote work in Auto Servicing. You’ll be the voice of the company, handling general account and payment questions while guiding offshore and web-support escalations.

Lead with empathy, resolve issues end-to-end, and grow into a customer advocate role. The role follows a Monday–Friday 10:00 AM–7:00 PM CST schedule with a strong focus on delivering world-class service.