Remote Auto Servicing Customer Care Coordinator

Capital One; Salem (OR); Remote; USD 39,000 - 48,000; Full time

Job summary

Capital One is seeking a Work From Home - Customer Care Coordinator to be the frontline voice for customers in Auto Servicing. You will handle general account and payment inquiries, resolve escalations, and drive a customer-centric experience from a remote-home office.

The role emphasizes empathy, end-to-end ownership, and progression into a customer advocate position. Schedule is Monday–Friday, 10:00 AM–7:00 PM CST, with remote work from the US.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 2 years of Customer Service or Call Center Experience.
• At least 1 year of experience using Google Suite or Microsoft Office.

Responsibilities

• Provide world-class customer care by demonstrating deep empathy.
• Champions customer-first advocacy through active listening, resolving complex issues with end-to-end ownership.
• Provide exceptional service for general account and payment questions.
• Navigate and resolve complex escalations from offshore agents.
• Ready to grow your career into a customer advocate role.

Skills

Customer service

Communication

Problem solving

Active listening

Education

High School Diploma / GED

Tools

Google Suite

Microsoft Office

Job description

Capital One is seeking a Work From Home - Customer Care Coordinator to be the frontline voice for customers in Auto Servicing. You will handle general account and payment inquiries, resolve escalations, and drive a customer-centric experience from a remote-home office.

The role emphasizes empathy, end-to-end ownership, and progression into a customer advocate position. Schedule is Monday–Friday, 10:00 AM–7:00 PM CST, with remote work from the US.