Remote Customer Care Coordinator

Capital One; Lansing (MI); Remote; USD 39,000 - 48,000; Full time

Job summary

Capital One is hiring a remote Customer Care Coordinator in Auto Servicing. The role focuses on delivering world-class support for general account and payment questions, while leading escalations from offshore agents.

You will be the voice of Capital One, shaping the customer experience and growing into a customer advocate role. The position offers a 100% work-from-home setup with a Monday–Friday schedule and technology requirements to maintain a secure home office and reliable internet

Qualifications

• Basic qualifications include a High School Diploma, GED, or equivalent certification.
• At least 2 years of Customer Service or Call Center experience.
• At least 1 year of experience using Google Suite or Microsoft Office.

Responsibilities

• Provide world-class customer care by demonstrating deep empathy.
• Resolve complex issues with end-to-end ownership.
• Handle general account and payment questions with accuracy.
• Navigate and resolve escalations from offshore agents.
• Grow into a customer advocate role.

Skills

Customer Service

Google Suite / Microsoft Office

Education

High School Diploma GED or equivalent

Job description

Capital One is hiring a remote Customer Care Coordinator in Auto Servicing. The role focuses on delivering world-class support for general account and payment questions, while leading escalations from offshore agents.

You will be the voice of Capital One, shaping the customer experience and growing into a customer advocate role. The position offers a 100% work-from-home setup with a Monday–Friday schedule and technology requirements to maintain a secure home office and reliable internet