Remote Customer Care Advocate & Escalations Lead

Capital One Group; Plano (TX); Teletrabalho; USD 39 000 - 48 000; Tempo integral

Resumo da oferta

Capital One is seeking a remote Customer Care Coordinator for Auto Servicing, based in Plano, TX. You will be the first line of support for account and payment questions, delivering world‑class service with empathy and ownership.

The role requires at least 2 years of customer service or call center experience and familiarity with Google Suite or Microsoft Office. Schedule: Mon–Fri, 10:00 AM–7:00 PM CST, with growth opportunities into a customer advocate role.

Qualificações

• High School Diploma, GED, or equivalent certification.
• At least 2 years of Customer Service or Call Center Experience.
• At least 1 year of experience using Google Suite or Microsoft Office.

Responsabilidades

• Provide world-class customer care with empathy.
• Resolve general account and payment questions with end-to-end ownership.
• Navigate and resolve escalations from offshore agents.

Conhecimentos

Customer Service

Call Center Experience

Google Suite / Microsoft Office

Formação académica

High School Diploma / GED

Ferramentas

Google Suite

Microsoft Office

Descrição da oferta de emprego

Capital One is seeking a remote Customer Care Coordinator for Auto Servicing, based in Plano, TX. You will be the first line of support for account and payment questions, delivering world‑class service with empathy and ownership.

The role requires at least 2 years of customer service or call center experience and familiarity with Google Suite or Microsoft Office. Schedule: Mon–Fri, 10:00 AM–7:00 PM CST, with growth opportunities into a customer advocate role.