Remote Customer Care Coordinator Elevating Service

Capital One; Olympia (WA); Remote; USD 39,000 - 48,000; Full time

Job summary

Capital One is seeking a dynamic Customer Care Coordinator for a 100% work-from-home role in the Auto Servicing division. You will be the voice of the company, handling general account and payment questions while tackling offshore and web-support escalations, shaping the customer experience from the ground up.

You’ll lead with empathy, resolve complex issues end-to-end, and grow into a customer advocate role.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 2 years of Customer Service or Call Center experience.
• At least 1 year of experience using Google Suite or Microsoft Office.

Responsibilities

• Provide world-class customer care with empathy.
• Resolve complex issues with end-to-end ownership.
• Assist with general account and payment questions.
• Navigate offshore escalations and web-support cases.
• Grow into a customer advocate role.

Skills

Customer Service

Call Center

Google Suite

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Capital One is seeking a dynamic Customer Care Coordinator for a 100% work-from-home role in the Auto Servicing division. You will be the voice of the company, handling general account and payment questions while tackling offshore and web-support escalations, shaping the customer experience from the ground up.

You’ll lead with empathy, resolve complex issues end-to-end, and grow into a customer advocate role.