Remote Customer Care Specialist

Capital One; Trenton (NJ); Remote; USD 39,000 - 48,000; Full time

Job summary

Capital One is seeking a Work From Home - Customer Care Coordinator in Auto Servicing. You will be the first line of support for general account and payment questions, handling offshore and web-support escalations while shaping the customer experience.

Role requires a 100% work-from-home setup, a stable private internet connection, and the ability to work 10:00 AM–7:00 PM CST, Monday to Friday. Salary and location details vary by location and are listed in the posting.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 2 years of Customer Service or Call Center Experience.
• At least 1 year of experience using Google Suite or Microsoft Office.

Responsibilities

• Provide world-class customer care with empathy and end-to-end ownership.
• Resolve general account and payment questions.
• Navigate and resolve escalations from offshore agents.
• Grow into a customer advocate role.

Skills

Customer Service

Call Center

Education

High School Diploma, GED, or equivalent

Tools

Google Suite

Microsoft Office

Job description

Capital One is seeking a Work From Home - Customer Care Coordinator in Auto Servicing. You will be the first line of support for general account and payment questions, handling offshore and web-support escalations while shaping the customer experience.

Role requires a 100% work-from-home setup, a stable private internet connection, and the ability to work 10:00 AM–7:00 PM CST, Monday to Friday. Salary and location details vary by location and are listed in the posting.