Remote Customer Care Champion

Capital One; Madison (WI); Remote; USD 39,000 - 48,000; Full time

Job summary

Capital One is seeking a Work From Home Customer Care Coordinator in Auto Servicing. You’ll be the voice of our company and the first line of support for general account and payment questions, while guiding offshore and web-support escalations.

This 100% remote role requires a high school diploma or GED, at least 2 years in customer service or call center, and at least 1 year using Google Suite or Microsoft Office. Work hours are Mon-Fri 10:00 AM–7:00 PM CST.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 2 years of Customer Service or Call Center Experience.
• At least 1 year of experience using Google Suite or Microsoft Office.

Responsibilities

• Provide world-class customer care by demonstrating deep empathy.
• Champions customer-first advocacy through active listening, resolving complex issues with end-to-end ownership.
• Provide exceptional service for general account and payment questions.
• Navigate and resolve complex escalations from offshore agents.
• Ready to grow your career into a customer advocate role.

Skills

Customer service

Call center experience

Education

High School Diploma, GED, or equivalent certification

Tools

Google Suite

Microsoft Office

Job description

Capital One is seeking a Work From Home Customer Care Coordinator in Auto Servicing. You’ll be the voice of our company and the first line of support for general account and payment questions, while guiding offshore and web-support escalations.

This 100% remote role requires a high school diploma or GED, at least 2 years in customer service or call center, and at least 1 year using Google Suite or Microsoft Office. Work hours are Mon-Fri 10:00 AM–7:00 PM CST.