Remote Auto Finance Support Specialist

Capital One; United States; Teletrabalho; USD 39 312 - 48 048; Tempo integral

Resumo da oferta

Capital One is hiring a Work From Home Auto Finance Customer Service Coordinator to support our nearly 3 million customers. You will handle outbound refinancing outreach, educate customers on products, and guide them through online enrollment, delivering friendly, energetic service.

This remote role requires a stable home office, reliable internet, and strong communication in a fast-paced environment. Basic qualifications include a high school diploma and 2 years of customer service; preferred

Qualificações

• High School Diploma, GED, or equivalent certification.
• At least 2 years Customer Service or Call Center Experience.
• At least 1 year of experience using Google Suite or Microsoft Office.

Responsabilidades

• Place outbound calls to potential customers looking to refinance auto loans.
• Educate customers about products and services.
• Answer inbound calls with energy and enthusiasm.
• Guide customers through the online enrollment process.
• Handle account questions in a proactive, solution‑oriented manner.
• Navigate multiple systems to service applications and resolve issues.
• Strive for first call resolution and ownership of customer needs.
• Develop skills to stay up to date with tools and processes.

Conhecimentos

Customer service

Call center

Formação académica

High School Diploma / GED

Ferramentas

Google Suite

Microsoft Office

Descrição da oferta de emprego

Capital One is hiring a Work From Home Auto Finance Customer Service Coordinator to support our nearly 3 million customers. You will handle outbound refinancing outreach, educate customers on products, and guide them through online enrollment, delivering friendly, energetic service.

This remote role requires a stable home office, reliable internet, and strong communication in a fast-paced environment. Basic qualifications include a high school diploma and 2 years of customer service; preferred