Remote Customer Care Champion

Capital One; Atlanta (GA); Remote; USD 39.000 - 48.000; Vollzeit

Zusammenfassung

Capital One is seeking a 100% work-from-home Customer Care Coordinator for Auto Servicing. You will be the first line of support for general account and payment questions and handle offshore escalations, while delivering world-class service with empathy.

The role requires 2+ years in customer service or call center, plus 1 year with Google Suite or Microsoft Office. The position is remote nationwide, with schedule Mon-Fri 10:00 AM–7:00 PM CST, and salary around $43,680 annually depending on

Qualifikationen

• 2+ years in customer service or call center environments.
• 1+ year of experience using Google Suite or Microsoft Office.
• Strong communication and problem-solving abilities.

Aufgaben

• Provide world-class customer care with empathy and ownership.
• Resolve general account and payment questions and offshore escalations.
• Handle escalations from offshore agents and maintain customer focus.
• Support customer experience improvements through proactive assistance.
• Grow into a customer advocate role and lead with customer-first mindset.

Kenntnisse

Customer service

Call center experience

Google Suite / Microsoft Office

Ausbildung

High School Diploma or GED

Jobbeschreibung

Capital One is seeking a 100% work-from-home Customer Care Coordinator for Auto Servicing. You will be the first line of support for general account and payment questions and handle offshore escalations, while delivering world-class service with empathy.

The role requires 2+ years in customer service or call center, plus 1 year with Google Suite or Microsoft Office. The position is remote nationwide, with schedule Mon-Fri 10:00 AM–7:00 PM CST, and salary around $43,680 annually depending on