Remote Customer Care Admin I — Helpdesk & Support

ViziRecruiter,LLC.; Quincy (MA); Hybrid; USD 45,000 - 68,000; Full time

Job summary

Ahold Delhaize USA is seeking an Admin I to provide level 1 customer support for store personnel and customers, addressing issues via phone and email. The role emphasizes delivering excellent service, documenting problems, and escalating when needed.

Schedule is full-time, 40 hours weekly, 1:30PM–10:00PM with one weekend day; remote, with occasional onsite requirements depending on location. Authorization to work in the United States is required.

Qualifications

• Excellent writing, grammar, and computer skills.
• Empathy and responsiveness to customers' concerns.
• Up to 2 years of relevant experience.
• High school diploma or equivalent.

Responsibilities

• Support inbound customer inquiries.
• Handle email/survey/Contact Us inquiries.
• Document, resolve and/or elevate problems with stores and customers; record contact info and problem description clearly.
• Provide resolution at first contact when possible; escalate as needed.
• Gather data, analyze situations, and provide solutions.
• Use logical problem-solving to troubleshoot complex issues.
• Be alert to urgent issues for immediate escalation and to trends.
• Take ownership of calls and cases; track status to resolution.

Skills

Writing

Empathy

Computer skills

Education

High school diploma or equivalent

Job description

Ahold Delhaize USA is seeking an Admin I to provide level 1 customer support for store personnel and customers, addressing issues via phone and email. The role emphasizes delivering excellent service, documenting problems, and escalating when needed.

Schedule is full-time, 40 hours weekly, 1:30PM–10:00PM with one weekend day; remote, with occasional onsite requirements depending on location. Authorization to work in the United States is required.