Remote Customer Care Specialist — Level 1 Support

ADUSA Corporate Support; Salisbury (NC); Remote; USD 26,000 - 39,000; Full time

Job summary

Ahold Delhaize USA is seeking an Admin I to manage level 1 customer support for store personnel and customers. You will handle phone and email inquiries, document issues, and provide timely resolutions within established service levels.

The role supports technology, merchandising, store maintenance, and loyalty programs, with a 40-hour work week from 1:30 PM to 10:00 PM and periodic onsite attendance may be required at one of several offices or remotely within operating states.

Qualifications

• Excellent writing, grammar, and computer skills to meet department standards.
• Empathy and responsiveness to customers' concerns.
• Up to 2 years of relevant experience.
• High school diploma or equivalent.

Responsibilities

• Support inbound customer inquiries.
• Support email/survey/Contact Us inquiries.
• Document, resolve and escalate issues with accurate data in the system.
• Provide first-contact resolution when possible; escalate as needed.
• Gather data, analyze situations, and provide solutions.
• Troubleshoot problems using logical methods for stores and customers.
• Escalate urgent issues and monitor trends impacting the business.
• Take ownership of calls and cases; track status to resolution.
• Escalate complex/high-priority problems to appropriate teams.
• Follow notification and escalation procedures to update users.

Skills

Excellent written communication

Empathy & responsiveness

Problem-solving

Customer service

Attention to detail

Education

High school diploma or equivalent

Job description

Ahold Delhaize USA is seeking an Admin I to manage level 1 customer support for store personnel and customers. You will handle phone and email inquiries, document issues, and provide timely resolutions within established service levels.

The role supports technology, merchandising, store maintenance, and loyalty programs, with a 40-hour work week from 1:30 PM to 10:00 PM and periodic onsite attendance may be required at one of several offices or remotely within operating states.