Remote Admin I: Customer Care & Support

ViziRecruiter,LLC.; Scarborough, Northern (ME, KY); Hybrid; USD 26,000 - 39,000; Full time

Job summary

Ahold Delhaize USA is seeking a full-time Support Admin I to provide level 1 customer support to store personnel and customers, ensuring timely service and loyalty through engagement by phone and email.

This remote role requires strong writing, empathy and the ability to document issues, with occasional onsite attendance if needed. The candidate must be authorized to work in the United States on a full-time basis.

Qualifications

• Excellent writing and grammar to meet department standards.
• Empathy and responsiveness to customers' concerns.

Responsibilities

• Support inbound customer inquiries.
• Support email/survey/Contact Us customer inquiries.
• Document, resolve and/or elevate problems with stores and customers; record contact information and problem description in the appropriate application.
• Provide resolution at first point of contact where possible; escalate unsolved issues as needed.
• Gather data during problem solving, analyze situations, and provide solutions.
• Troubleshoot and resolve complex problems reported by stores and customers.
• Be alert to urgent issues for immediate escalation and trends that may impact the company.
• Take ownership of calls and cases; track status to resolution.
• Escalate complex/high priority problems to coworkers, support groups, or vendors for resolution.
• Ensure proper notification and escalation procedures are followed to update business users and customers.

Skills

Writing skills

Empathy

Customer service

Education

High school diploma

Job description

Ahold Delhaize USA is seeking a full-time Support Admin I to provide level 1 customer support to store personnel and customers, ensuring timely service and loyalty through engagement by phone and email.

This remote role requires strong writing, empathy and the ability to document issues, with occasional onsite attendance if needed. The candidate must be authorized to work in the United States on a full-time basis.