Remote Customer Care Specialist — Level 1 Support

ViziRecruiter,LLC.; Scarborough, Northern (ME, KY); Hybrid; USD 26,000 - 39,000; Full time

Job summary

Ahold Delhaize USA is seeking an Admin I to provide level 1 customer support for store personnel and customers, addressing inquiries by phone and email and documenting issues for resolution.

The full-time role operates 10:30 AM–7:30 PM, with one weekend day, and may require periodic onsite attendance. Remote work is allowed within eligible states; candidates must be authorized to work in the United States.

Qualifications

• Excellent writing and grammar.
• Empathetic and responsive to customers' concerns.
• Up to 2 years of relevant experience.
• High school diploma or equivalent.

Responsibilities

• Support inbound customer inquiries.
• Support email/survey/Contact Us inquiries.
• Document, resolve and/or elevate problems with accurate contact information and problem description.
• Provide resolution at first contact when possible; escalate as needed.
• Gather data, analyze situations, and provide solutions.
• Troubleshoot and resolve complex problems for stores and customers.
• Escalate urgent issues for immediate resolution and monitor trends.
• Own calls and cases, tracking status to resolution.

Skills

Excellent writing

Empathy

Computer skills

Customer service

Education

High school diploma or equivalent

Job description

Ahold Delhaize USA is seeking an Admin I to provide level 1 customer support for store personnel and customers, addressing inquiries by phone and email and documenting issues for resolution.

The full-time role operates 10:30 AM–7:30 PM, with one weekend day, and may require periodic onsite attendance. Remote work is allowed within eligible states; candidates must be authorized to work in the United States.