Remote Customer Care Specialist

ADUSA Corporate Support; Mauldin (SC); Remote; USD 26,000 - 39,000; Full time

Job summary

Ahold Delhaize USA's Contact Centers is seeking an Admin I to provide level 1 support to store personnel and customers, handling phone and email inquiries, and ensuring service levels during the 1:30 PM–10:00 PM shift. The role is remote but requires living near an operating state for occasional onsite attendance; requires authorization to work in the United States and a high school diploma.

Duties include documenting issues, escalating when needed, and delivering clear information to resolve

Qualifications

• Excellent writing, grammar, and computer skills.
• Empathy and responsiveness to customers' concerns.
• Up to 2 years of relevant experience.
• High school diploma or equivalent.

Responsibilities

• Support inbound customer inquiries.
• Support email/survey/Contact Us customer inquiries.
• Document, resolve and/or elevate problems with accurate data.
• Provide appropriate resolution at first contact; escalate as needed.
• Gather data, analyze situations, and provide solutions.
• Use logical problem-solving to troubleshoot complex issues.
• Escalate urgent issues and monitor for trends.
• Take ownership of calls and cases; track status to resolution.
• Escalate complex problems to appropriate teams.
• Ensure proper notification and escalation procedures.

Skills

Writing skills

Empathy

Computer skills

2 years experience

Education

High school diploma or equivalent

Job description

Ahold Delhaize USA's Contact Centers is seeking an Admin I to provide level 1 support to store personnel and customers, handling phone and email inquiries, and ensuring service levels during the 1:30 PM–10:00 PM shift. The role is remote but requires living near an operating state for occasional onsite attendance; requires authorization to work in the United States and a high school diploma.

Duties include documenting issues, escalating when needed, and delivering clear information to resolve