Remote Admin Customer Support Specialist

ViziRecruiter,LLC.; Scarborough, Northern (ME, KY); Hybrid; USD 26,000 - 45,000; Full time

Job summary

Ahold Delhaize USA is seeking an Admin I to provide level 1 customer support for stores and customers across our brands. The role involves answering phone and email inquiries, documenting issues, and guiding customers to appropriate resolutions.

Schedule is 1:30 PM–10:00 PM with one weekend day, primarily remote, with occasional onsite requirements depending on location. Ideal candidates have strong writing skills, empathy, and the ability to work independently in a fast-paced environment.

Qualifications

• Excellent writing, grammar, and computer skills required.
• Empathy and responsiveness to customers' concerns required.
• Up to 2 years of relevant experience required.
• High school diploma or equivalent required.

Responsibilities

• Handle inbound customer inquiries.
• Handle email/surveys/Contact Us inquiries.
• Document, resolve, and/or escape reported problems with stores and customers; record contact information and problem descriptions.
• Provide first-contact resolution when possible; escalate issues as needed.
• Gather data, analyze situations, and provide solutions.
• Escalate complex/high-priority problems to appropriate teams or vendors; notify business users and customers.

Skills

Writing skills

Empathy

Education

High school diploma or equivalent

Job description

Ahold Delhaize USA is seeking an Admin I to provide level 1 customer support for stores and customers across our brands. The role involves answering phone and email inquiries, documenting issues, and guiding customers to appropriate resolutions.

Schedule is 1:30 PM–10:00 PM with one weekend day, primarily remote, with occasional onsite requirements depending on location. Ideal candidates have strong writing skills, empathy, and the ability to work independently in a fast-paced environment.