Remote Customer Care Associate I (Evening Shift)

ViziRecruiter,LLC.; Salisbury (NC); Remote; USD 26,000 - 39,000; Full time

Job summary

Ahold Delhaize USA is seeking a full-time Admin I to provide level 1 customer support to store personnel and customers via phone and email. You will help with technology, digital offers, store maintenance, orders, loyalty programs, and related inquiries.

The role is remote within operating states, with periodic onsite attendance possible; the schedule is 1:30PM–10:00PM, including one weekend day. Applicants must be authorized to work in the United States on a full-time basis.

Qualifications

• Excellent writing, grammar and computer skills to meet department standards.
• Empathy and responsiveness to customers' concerns.
• Up to 2 years of relevant experience.
• High school diploma or equivalent.

Responsibilities

• Support inbound customer inquiries.
• Support email/survey/Contact Us inquiries.
• Document, resolve and/or elevate problems with accurate contact information and problem description in the system.
• Provide resolution at first contact where possible; escalate as needed.
• Gather data, analyze situations and provide solutions.
• Use logical problem-solving to troubleshoot complex issues.
• Be alert to urgent issues and trends; escalate appropriately.
• Take ownership of all calls and cases; track status to resolution.
• Escalate complex/high priority problems to appropriate teams or vendors.
• Ensure proper notification and escalation procedures are followed.

Skills

Customer service

Written communication

Empathy

Education

High School Diploma

Job description

Ahold Delhaize USA is seeking a full-time Admin I to provide level 1 customer support to store personnel and customers via phone and email. You will help with technology, digital offers, store maintenance, orders, loyalty programs, and related inquiries.

The role is remote within operating states, with periodic onsite attendance possible; the schedule is 1:30PM–10:00PM, including one weekend day. Applicants must be authorized to work in the United States on a full-time basis.