Remote Customer Care Specialist (Level 1)

ADUSA Corporate Support; Carlisle (Cumberland County); Remote; USD 26,000 - 39,000; Full time

Job summary

Ahold Delhaize USA is seeking a dedicated Admin I to handle level 1 customer support for store personnel and customers. You will engage by phone and email, document issues, and provide clear guidance to resolve concerns while upholding service levels.

Responsibilities include first-contact resolution where possible, problem documentation, escalation when needed, and maintaining accurate records in designated systems. A strong emphasis on customer care and professional communication is essential.

Qualifications

• Ability to write clearly with proper grammar and computer skills.
• Demonstrate empathy and responsiveness to customers.
• Up to 2 years of relevant experience.
• High school diploma or equivalent.

Responsibilities

• Support inbound customer inquiries by phone and email.
• Document, resolve and track issues in the ticketing system.
• Escalate complex problems to appropriate teams.
• Provide accurate information and guidance to stores and customers.
• Ensure timely updates and follow proper escalation procedures.
• Maintain high levels of customer service and professionalism.

Skills

Writing skills

Empathy

Experience expectation

Education

High school diploma or equivalent

Job description

Ahold Delhaize USA is seeking a dedicated Admin I to handle level 1 customer support for store personnel and customers. You will engage by phone and email, document issues, and provide clear guidance to resolve concerns while upholding service levels.

Responsibilities include first-contact resolution where possible, problem documentation, escalation when needed, and maintaining accurate records in designated systems. A strong emphasis on customer care and professional communication is essential.