Remote Admin & Customer Care Associate

ViziRecruiter,LLC.; Mauldin (SC); Remote; USD 26,000 - 39,000; Full time

Job summary

Ahold Delhaize USA is seeking an Admin I to provide level 1 customer support to store personnel and customers, delivering timely information and solutions via phone and email.

The role is full-time, 1:30 PM to 10:00 PM with one weekend day, remote but within operating states, with occasional onsite as needed.

Candidates must be authorized to work in the United States, have up to 2 years of experience and a high school diploma, and demonstrate empathetic, clear communication.

Qualifications

• Demonstrate excellent writing, grammar, and computer skills to meet department standards.
• Demonstrate empathy and responsiveness to customers' concerns.
• Up to 2 years of relevant experience
• High school diploma or equivalent

Responsibilities

• Support inbound customer inquiries.
• Support email/survey/Contact Us customer inquiries.
• Work with customers and stores to document, resolve and/or elevate problems being reported, recording required contact information and problem description.
• Provide appropriate resolution at the first point of contact if possible; escalate unsolved issues as needed.
• Gather data during problem-solving, analyze situations, and provide solutions.
• Utilize logical problem-solving to troubleshoot and resolve complex problems.
• Be alert to urgent issues for immediate escalation and trends that may impact the company.
• Take ownership of all calls and cases; track status to resolution.
• Escalate complex/high-priority problems to coworkers, support groups, or vendors for resolution.
• Ensure proper notification and escalation procedures are followed to update business users and customers.

Skills

Writing

Empathy

Communication

Computer skills

Education

High school diploma or equivalent

Job description

Ahold Delhaize USA is seeking an Admin I to provide level 1 customer support to store personnel and customers, delivering timely information and solutions via phone and email.

The role is full-time, 1:30 PM to 10:00 PM with one weekend day, remote but within operating states, with occasional onsite as needed.

Candidates must be authorized to work in the United States, have up to 2 years of experience and a high school diploma, and demonstrate empathetic, clear communication.