Remote Customer Care Admin I: Support & Troubleshooting

ViziRecruiter,LLC.; Salisbury (NC); Remote; USD 26,000 - 39,000; Full time

Job summary

Ahold Delhaize USA is seeking an Admin I to provide level 1 customer support to store personnel and customers, delivering clear information and timely resolution across phone and email channels. This full-time role is scheduled 10:30 AM–7:30 PM with one weekend day, remote but candidates must reside within operating states or be commutable to an office in Salisbury, NC or Scarborough, ME.

Ideal candidates have a high school diploma, up to 2 years of relevant experience, and strong writing and

Qualifications

• Excellent writing, grammar, and computer skills to meet department standards.
• Empathy and responsiveness to customers' concerns.
• Up to 2 years of relevant experience.
• High school diploma or equivalent.

Responsibilities

• Support inbound customer inquiries.
• Support email/survey/Contact Us inquiries.
• Document, resolve and/or escalate problems with stores and customers; record contacts and problems accurately.
• Provide resolution at first point of contact when possible; escalate as needed.
• Gather data, analyze situations, and provide solutions.
• Troubleshoot and resolve complex problems reported by stores and customers.
• Escalate urgent issues to appropriate teams; notify business users and customers.

Skills

Clear communication

Empathy

Writing skills

Computer skills

Education

High school diploma or equivalent

Tools

CRM software

Job description

Ahold Delhaize USA is seeking an Admin I to provide level 1 customer support to store personnel and customers, delivering clear information and timely resolution across phone and email channels. This full-time role is scheduled 10:30 AM–7:30 PM with one weekend day, remote but candidates must reside within operating states or be commutable to an office in Salisbury, NC or Scarborough, ME.

Ideal candidates have a high school diploma, up to 2 years of relevant experience, and strong writing and