Remote Customer Care Admin I (Evening Shift)

ADUSA Corporate Support

Quincy (MA)

Remote

USD 62,774,000 - 93,899,000

Full time

5 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Ahold Delhaize USA is seeking an Admin I to provide Level 1 customer support for store personnel and customers. You will handle phone and email inquiries, document issues, and aim for first-contact resolutions, ensuring service levels are met during the 1:30 PM–10:00 PM schedule with one weekend day.

This is a remote role within approved states, with periodic onsite attendance possible at offices in select locations.

Qualifications

Demonstrate excellent writing, grammar, and computer skills to meet department standards.
Demonstrate empathy and responsiveness to customers' concerns.
Up to 2 years of relevant experience.
High school diploma or equivalent

Responsibilities

Support inbound customer inquiries
Support email/survey/Contact Us customer inquiries
Document, resolve and/or escape problems with accurate information in the application
Provide resolution at first point of contact when possible; escalate as needed
Gather data, analyze situations, and provide practical solutions
Utilize problem-solving skills to troubleshoot issues reported by stores and customers
Be alert to urgent issues for immediate escalation and identify trends
Take ownership of calls and tickets and track status to resolution
Escalate complex/high priority problems to appropriate teams
Ensure proper notification and escalation procedures are followed