Remote CPC Processor - Healthcare Data Support

Datavant; Santa Fe (NM); On-site; USD 21,000 - 25,000; Full time

Job summary

Datavant is a health data collaboration platform seeking an entry to mid-level Customer Service/Information Specialist in the United States. The role supports HIPAA-compliant handling of patient records, calls, emails, and written inquiries while documenting interactions in our systems.

You will handle realistic workloads, follow department procedures, and maintain high productivity during a night shift (Sun-Wed 10pm-9am EST) with holiday coverage.

Qualifications

• High school diploma or equivalent from an Accredited Institute recognized by the State Dept. of Education.
• Experience with multi-line phone system is required.
• Computer proficiency: MS-Office at intermediate/advanced level.
• Experience in Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents.
• Ability to stay organized while working quickly with strong attention to detail.

Responsibilities

• Answer and conduct business on the telephone with excellent Customer Service.
• Answering release of information related telephone calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries received via telephone, email or written correspondence.
• Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
• Follow all department/site specific processes and procedures accordingly.
• Meet and maintain the department’s productivity and quality assurance expectations.
• Sun-Wed 10pm-9am EST. Holidays required.
• Maintain confidentiality by keeping all information within the role’s boundaries.
• Maintain professionalism and good rapport with co-workers and management.
• Maintain open lines of communication regarding problems, complaints, incidents, etc.
• Performs work per training/direction and adheres to procedures.
• Attend mandatory training sessions; maintain attendance.
• Perform other duties as assigned.

Skills

Customer service

Phone system

Data entry

MS Office

Attention to detail

Education

High school diploma or equivalent

Tools

MS Office

Job description

Datavant is a health data collaboration platform seeking an entry to mid-level Customer Service/Information Specialist in the United States. The role supports HIPAA-compliant handling of patient records, calls, emails, and written inquiries while documenting interactions in our systems.

You will handle realistic workloads, follow department procedures, and maintain high productivity during a night shift (Sun-Wed 10pm-9am EST) with holiday coverage.