Remote Health Data Support Specialist (CPC Processor)

Datavant; Madison (WI); On-site; USD 21,000 - 25,000; Full time

Job summary

Datavant, a data collaboration platform, seeks a dedicated Customer Service Associate in Madison, WI. You will handle calls, emails, and written inquiries, ensuring accurate information, fast resolution, and strict confidentiality.

This role emphasizes HIPAA compliance, adherence to processes, and teamwork to support patient data workflows. The position offers a Sun–Thu 3pm–11:30pm EST schedule, with holiday coverage.

Qualifications

• High school diploma or equivalent. Accredited by State Dept.
• Friendly, professional communication and good customer service.
• Experience with multi-line phone system and MS-Office.
• Experience in Data Entry, Medical Records, Health Care, Insurance Claims Processing and Proof Reading/Editing of Documents
• Strong organization and attention to detail
• Passing annual Introductory HIPAA examination and 90-day ROI Certification course requirements

Responsibilities

• Answering and conducting business on the telephone with excellent customer service.
• Answering release of information related calls and inquiries.
• Review, research, resolve, and respond to inquiries via telephone, email, or written correspondence.
• Document calls, inquiries and resolutions in the system.
• Meet productivity and quality assurance expectations.

Skills

Customer service

Phone system experience

MS Office proficiency

Data entry basics

Attention to detail

Education

High school diploma or equivalent

Job description

Datavant, a data collaboration platform, seeks a dedicated Customer Service Associate in Madison, WI. You will handle calls, emails, and written inquiries, ensuring accurate information, fast resolution, and strict confidentiality.

This role emphasizes HIPAA compliance, adherence to processes, and teamwork to support patient data workflows. The position offers a Sun–Thu 3pm–11:30pm EST schedule, with holiday coverage.