Remote CPC Processor I - Patient Records Support

Datavant; North Carolina; Remote; USD 21,000 - 25,000; Full time

Job summary

Datavant is seeking a CPC Processor I Customer Support professional to handle inquiries and release of information for medical records. This remote role in North Carolina requires strong customer service, multi-line phone experience, and proficiency with MS-Office.

You will follow HIPAA procedures, complete a 90-day ROI certification, and maintain accurate documentation in our systems while ensuring confidentiality and quality service.

Qualifications

• High school diploma or equivalent from an Accredited Institute recognized by the State Dept. of Education.
• Experience with multi-line phone systems and strong customer service.
• Proficiency with MS-Office suite; related data-entry tasks.
• Experience in Medical Records, Health Care, Insurance Claims Processing.
• Detail-oriented with good organizational skills.
• Ability to pass annual HIPAA exam and 90-day ROI certification.

Responsibilities

• Schedule 8.5-hour shift between 8 a.m. and 9 p.m. ET with two 15-minute breaks and a 30-minute lunch.
• Handle release of information calls, inquiries, and correspondence accurately and timely.
• Document calls, inquiries, and resolutions in the case management software.
• Follow department and site procedures; maintain productivity and quality standards.
• Maintain confidentiality and professionalism with co-workers and management.
• Attend required trainings and maintain reliable attendance and punctuality.
• Perform other duties as assigned.

Skills

Customer service

Multi-line phone system

MS-Office

Data entry

Medical records

Insurance claims processing

Proofreading/editing

Attention to detail

HIPAA compliance

ROI certification

Education

High school diploma

Tools

MS-Office

Job description

Datavant is seeking a CPC Processor I Customer Support professional to handle inquiries and release of information for medical records. This remote role in North Carolina requires strong customer service, multi-line phone experience, and proficiency with MS-Office.

You will follow HIPAA procedures, complete a 90-day ROI certification, and maintain accurate documentation in our systems while ensuring confidentiality and quality service.