Remote Healthcare Data Support Specialist (CPC Processor)

Datavant; Dover (DE); Remote; USD 21,000 - 25,000; Full time

Job summary

Datavant is seeking a customer service representative in the United States to handle telephone inquiries, release-of-information tasks, and data-entry duties while maintaining strict confidentiality and HIPAA compliance.

The role focuses on accurate documentation, professional communication, and adherence to department procedures. It requires a high school diploma, experience with MS-Office and multi-line phones, and willingness to work Tue–Sat, 3:00 PM–11:30 PM EST, including holidays.

Qualifications

• High school diploma or equivalent from an accredited institute.
• Friendly, professional communication and good customer service skills.
• Experience with multi-line phone system; intermediate/advanced MS-Office.
• Experience in data entry, medical records, health care, insurance claims processing or document proofreading.
• Pass annual HIPAA exam and ROI certification as required.

Responsibilities

• Answer and conduct business on the telephone with excellent customer service.
• Respond to inquiries via telephone, email or written correspondence.
• Document calls and resolutions in the software system.
• Maintain productivity and quality assurance standards.
• Adhere to all department and site procedures and attendance requirements.
• Work Tue-Sat 3:00PM-11:30PM EST, holidays required.

Skills

Customer service

Phone system

Data entry

MS-Office

HIPAA knowledge

Education

High school diploma or equivalent

Job description

Datavant is seeking a customer service representative in the United States to handle telephone inquiries, release-of-information tasks, and data-entry duties while maintaining strict confidentiality and HIPAA compliance.

The role focuses on accurate documentation, professional communication, and adherence to department procedures. It requires a high school diploma, experience with MS-Office and multi-line phones, and willingness to work Tue–Sat, 3:00 PM–11:30 PM EST, including holidays.