Remote Court Coverage Specialist

ABC Legal Services; Madison (WI); Teletrabalho; USD 28 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health, dental, and vision insurance

401(k) with company matching

Paid time off

7 paid company holidays

4 floating holidays per year

Life and AD&D insurance

Long-term disability

Health care reimbursement

Resumo da oferta

Docketly is seeking an experienced Operations Associate to manage a live book of court hearings, calling, texting, and emailing attorneys to secure coverage before deadlines. You will negotiate fees in real time, maintain client communications, and protect margins while keeping hearings on track.

You will onboard and support attorneys, update law firms on status, and keep data clean in a fast-paced, on-site team environment in Longmont or remote WI operations.

Qualificações

• 1+ year in a role requiring high-volume phone outreach or direct negotiation.
• Comfortable and efficient on the phone, with strong verbal and written communication.
• Genuinely organized with many items to manage simultaneously.
• Calm and decisive under deadline pressure; you make the call and keep moving.
• Tech‑savvy and quick to learn new platforms.
• High school diploma or equivalent.

Responsabilidades

• Secure coverage on a deadline by contacting attorneys and firms.
• Own a portfolio of open hearings and manage communications to lock in coverage.
• Negotiate fees in real time and protect margin while achieving a yes.
• Triage a fast-moving pipeline and prioritize hearings based on urgency.
• Onboard and support attorneys, guiding them through Docketly workflows.
• Update clients on hearing status and maintain trust with the law firms.
• Keep data clean by logging activity and maintaining an accurate pipeline.

Conhecimentos

High-volume outreach

Negotiation

Phone and written communication

Organizational skills

Tech-savvy

CRM familiarity

Formação académica

High school diploma or equivalent

Ferramentas

CRM software

Scheduling tools

Google Workspace

Mac OS

Descrição da oferta de emprego

Docketly is seeking an experienced Operations Associate to manage a live book of court hearings, calling, texting, and emailing attorneys to secure coverage before deadlines. You will negotiate fees in real time, maintain client communications, and protect margins while keeping hearings on track.

You will onboard and support attorneys, update law firms on status, and keep data clean in a fast-paced, on-site team environment in Longmont or remote WI operations.