Remote Court Coverage Pro: Fast-Paced Negotiator & Scheduler

ABC Legal Services; Virginia; Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with Company Matching

Paid Time Off

7 Paid Company Holidays

4 Floating Holidays

Job summary

Docketly, a sister company of ABC Legal Services, is seeking an Operations Associate to secure court-coverage on deadlines, negotiate in real time, and manage a fast-moving pipeline. This remote, full-time role requires organizing, communication, and disciplined follow-through.

You will onboard attorneys and keep clients informed throughout the process. The position is remote with a strong emphasis on speed, accuracy, and margin protection, offering growth opportunities within a scalable

Qualifications

• 1+ year in a role requiring high-volume phone outreach or direct negotiation.
• Comfortable and efficient on the phone, with strong verbal and written communication.
• Genuinely organized. You manage many open items at once without letting anything slip.
• Calm and decisive under deadline pressure; you make the call and keep moving.
• Tech-friendly and quick to learn new platforms.
• High school diploma or equivalent.

Responsibilities

• Secure coverage on a deadline by calling, texting, and emailing to lock in attorney coverage.
• Negotiate fees in real time and protect margin while achieving a yes.
• Triage a fast-moving pipeline and explain reasoning to the team.
• Handle last-minute changes, cancellations, and urgent coverage gaps.
• Onboard and support attorneys, acting as their go-to contact.
• Keep clients updated on hearing status to build trust.
• Log activity and keep the pipeline data accurate.
• Identify recurring gaps and bring ideas to daily huddles.

Skills

Scheduling

Phone outreach

Negotiation

Customer service

CRM / ticketing

Data entry

Attention to detail

Problem solving

Education

High school diploma

Tools

CRM software

Scheduling tools

Job description

Docketly, a sister company of ABC Legal Services, is seeking an Operations Associate to secure court-coverage on deadlines, negotiate in real time, and manage a fast-moving pipeline. This remote, full-time role requires organizing, communication, and disciplined follow-through.

You will onboard attorneys and keep clients informed throughout the process. The position is remote with a strong emphasis on speed, accuracy, and margin protection, offering growth opportunities within a scalable