Court Coverage Pro: Fast-Paced Scheduler & Negotiator

ABC Legal Services; Fulton (MS); Remote; USD 28.000 - 30.000; Vollzeit

Zusammenfassung

Docketly, a sister company to ABC Legal Services, is seeking an Operations Associate to manage a live book of court hearings remotely. You’ll contact attorneys by phone, text, and email to lock in coverage before deadlines while negotiating fees in real time.

This fast-paced role blends dispatch, account management, and problem solving. You’ll onboard attorneys, keep clients updated, and maintain data accuracy, with daily metrics and a strong focus on margins.

Qualifikationen

• 1+ year in a role requiring high-volume phone outreach or direct negotiation.
• Strong verbal and written communication.
• Genuinely organized with ability to manage many items at once.
• Calm and decisive under deadline pressure; you make the call and keep moving.
• Tech-comfortable and quick to learn new platforms.

Aufgaben

• Secure coverage on a deadline by calling, texting, and emailing attorneys to lock in coverage before the hearing date.
• Negotiate fees in real time while protecting margin and adjusting offers when market conditions require.
• Triage a fast-moving pipeline by prioritizing hearings and explaining decisions clearly to the team.
• Onboard and support attorneys, serving as the go-to contact to keep them engaged.
• Keep clients in the loop by updating law firms on hearing status and progress.
• Log activity, confirm assignments, and maintain an accurate pipeline.

Kenntnisse

Phone outreach

Negotiation

Organization

Communication

Tech-savvy

Ausbildung

High school diploma or equivalent

Tools

CRM tools

Scheduling tools

Jobbeschreibung

Docketly, a sister company to ABC Legal Services, is seeking an Operations Associate to manage a live book of court hearings remotely. You’ll contact attorneys by phone, text, and email to lock in coverage before deadlines while negotiating fees in real time.

This fast-paced role blends dispatch, account management, and problem solving. You’ll onboard attorneys, keep clients updated, and maintain data accuracy, with daily metrics and a strong focus on margins.